At Localhearts, we value your privacy and are committed to protecting your personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the SPDI Rules, 2011.
Last updated: 18 July 2026
Localhearts may collect the following categories of information:
Name, mobile number, email address, and delivery address.
Order history, payment details, invoices, and delivery information.
IP address, device type and model, operating system version, app activity, approximate location data (subject to your permissions), and push notification device tokens (generated upon your grant of notification permissions) used to send transactional alerts, order updates, and promotional communications to your device.
With your prior permission, we collect the following location data:
- Precise location (GPS coordinates) — collected only while the App is in active use, for purposes of identifying nearby Stores, enabling delivery, and showing relevant local offers.
Location data is not collected in the background unless you have expressly granted background location permission. You may revoke location access at any time through your device settings, which may limit certain features of the App.
- Payment-related information processed through authorised payment gateways, subject to your explicit consent and applicable law.
Localhearts will use your information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing orders, payments, and deliveries | Performance of contract |
| Sending OTPs and order updates | Contractual and legal obligations |
| Enabling communication between users and sellers | Performance of contract |
| Processing seller payouts | Contractual necessity |
| Fraud prevention, security, analytics, and platform improvement | Legitimate interests |
| Marketing and promotional communication | Your consent |
| Identifying nearby stores, enabling delivery routing, and displaying location-relevant offers and promotions | Your consent (revocable at device settings level) |
| Sending push notifications for order status updates, delivery alerts, promotional offers, and platform announcements | Your consent (revocable via device notification settings) |
Localhearts shares data only to the extent necessary for operating the Platform and providing services.
| Service Provider | Purpose & Data Shared |
|---|---|
| Fast2SMS | Sending One-Time Passwords (OTPs), transactional alerts, and service-related SMS communications. Data shared: mobile number, message content. |
| Cashfree | Facilitating payment processing, seller payouts, refunds, and related financial transactions. Data shared: transaction amount, bank account details, order information, payment identifiers (such as masked UPI/card references). |
| Firebase (Google) | Enabling in-app messaging, chat functionality, analytics, notifications, and support communication. Data shared: chat messages; user identifiers; push notification device tokens (FCM tokens) used solely to route notifications to your device; analytics event data (anonymised or pseudonymised where possible); profile details (if applicable). Firebase does not use this data for independent advertising purposes under our data processing agreement. |
| Sellers and Vendors | Order fulfilment. Data shared: name, phone number, address, and order details. |
| Delivery Partners | Delivery and logistics. Data shared: address, phone number, and order information. |
Users will have the right to request for the deletion of their account through the settings section of the App.
Upon receiving a deletion request, Localhearts shall delete or anonymise the user's personal data within 60-90 working days, subject to applicable legal, regulatory, tax, fraud prevention, contractual, or law enforcement retention requirements.
Certain transactional or financial records may be retained for the duration required under applicable law.
Subject to applicable law, users have the right to:
- Access their personal data;
- Correct inaccurate information;
- Withdraw previously granted consent;
- Request deletion of your personal data; and
- Raise grievances regarding data processing.
For any privacy-related concerns or grievances, you may contact:
Email: grievance@localhearts.in
Address: House No:- Ashiyana Phase-1, Ashiyana-Nagar, Patna, Bihar, Pin code:- 800025.
Localhearts shall endeavour to acknowledge grievances within 24 hours and resolve them within 15 business days, subject to the nature of the grievance.
Localhearts implements reasonable technical and organisational security measures to protect personal data against unauthorised access, misuse, loss, or disclosure.
In the event of a personal data breach that is likely to cause harm, Localhearts may notify affected users and relevant authorities in accordance with applicable law.
The Platform may use cookies, SDKs, analytics tools, and similar technologies to improve user experience, analyse usage patterns, and enhance platform functionality. You may manage certain permissions through your device or browser settings.
In particular, location access may be set to 'While Using the App', 'Always', or 'Denied' through your device's Location Services settings. Localhearts requests only 'While Using the App' access by default; any upgrade to 'Always On' location access will be sought through a separate, explicit in-App prompt with a clear explanation of the purpose.
To provide certain features of the App, Localhearts may request device-level permissions. Each permission is requested only when the relevant feature is first used, and you may grant or deny it at that time. You may also change your permission settings at any time through your device's Settings menu.
Purpose: To identify nearby Stores, enable delivery routing, and show location-relevant offers.
Type of access requested: 'While Using App' (foreground only).
Legal basis: Consent.
Purpose: To send order confirmations, delivery updates, and (with consent) promotional communications. Revocable via your device's Notification settings.
Legal basis: Consent.
The Platform is not intended for individuals under the age permitted under applicable law. Users representing minors confirm that they have obtained necessary parental or guardian consent where required.
Localhearts reserves the right to update or modify this Privacy Policy at any time. Updated versions shall be made available on the Platform. Continued use of the Platform after such updates constitutes acceptance of the revised Policy.
For questions, concerns, or requests relating to this Privacy Policy, please contact us at: grievance@localhearts.in